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Transforming Culture in the UK Court’s System Security Services

The UK has a very complex Courts and Tribunal Structure, including civil, magistrates and crown courts amongst other types.

Every visitor to a court or tribunal building must be kept safe, and as such the front desk security services are a vital part of the court experience – ensuing people are greeted courteously and that security and searching processes are delivered to a consistent high standard.

The staff delivering these services are contracted through OCS – who won the tender to deliver these services to HMCTS just before the Covid pandemic.

OCS have appointed Prospect and Well North Enterprises CIC as a partner to help transform culture within the security services.

An 18 month project which commenced early 2021, will be developing and delivering a culture assessment tool, and supporting and developing leadership.

Donna Bradshaw



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